FAQ

What Shipping Method does Displayfoodcn Use?

We have three shipping methods, they are Flat Rate Shipping, Standard Shipping and Expedited Shipping. 

What Countries does Displayfoodcn Deliver to?

We can deliver orders to most countries in the world. Goods are sent from our warehouse by courier, and delivered direct to your door (home or company address).

Remote Areas - Delivery

Yes, wherever you are, we will be able to deliver the products to you.
FedEx or DHL might in some cases apply a nominal "remote area charge". This is very rare but can happen when your delivery address is too far from the main logistics centers.

If your address is located in a remote area for the courier of your choice, we will contact you to discuss the issue. You will need to pay an extra $30 to cover the remote shipping fees from FedEx or DHL. However, if you do not want to pay any additional fees, we would suggest that you ship your order with EMS (Standard Shipping) or Flat Rate Shipping. We will refund you the difference in shipping fee.

Displayfoodcn can Ship to PO Box and APO Addresses

We strongly recommend that you provide a physical address to facilitate order delivery.

If you really need to ship the package to a PO BOX then you will need to please select Flat Rate Shipping as the shipping method and only order items that weigh 2kg or less. For heavier items, you will need to select an alternate address.

We are sorry but both DHL and FedEx are unable to deliver items to APO or PO BOX addresses.

If an Item is Missing a Manual

Some of Displayfoodcn products are supposed to ship with a manual but...

1. sometimes the manual just isn't very good, and you need more help with the product.

2. sometimes we made a mistake and the manual was not put in the box.

3. sometimes the product is new, and the manufacturer manual was so dire, we took it out!

4. sometimes the manufacturer thought they were only selling this product B2B, so there is no manual.

Here's how we'll help:

1. Contact us with your order number and the product code. Explain whether there was a missing manual, or what aspect of the product's function you need help with.

2. If a manual was omitted accidentally, we'll give you a link where you can download it.

3. If the product has no manual, chances are we are already working on making one ourselves, and we'll send that to you when it's done.

Currently we only offer English manuals for all our products.

If there is Some Problem Receiving the Delivery due to Customs

There's usually no reason to worry because:

1. Displayfoodcn provides all the necessary paperwork for your shipment;

2. In most countries it's pretty easy to import most kinds of consumer electronics;

3. The actual process of customs clearance is usually handled completely by the delivery company (e.g. UPS, FedEx, DHL);

4. If there is any duty (import tax) or other charges to pay, the courier will usually pay it first and deliver the products to you, and you pay the costs later.

5. We keep track of all our deliveries. In the event that an order is delayed in customs or experiencing other issues, please feel free to contact us and we will contact the shipping agent on your behalf.

Customs Liability

1. If, for any reason, the products cannot be delivered to you due to a Customs problem, we will discuss with you case by case about how best to handle the issue(s).

2. If goods cannot be delivered due to restrictions in your own country, this is solely your responsibility. For example, if you decided to try to import an Android phone, but this technology is illegal or restricted due to local laws in the delivery destination country, that is your responsibility to know about before you order from displayfoodcn. If the delivery failed for that reason, we cannot offer any compensation, because as the importer it's your job to know about the local regulations. Another situation in which you must accept liability is where your country requires you to have a licence to import commercial goods: in this case, it is your responsibility to know about this before you place an order on displayfoodcn, and in the case of a failed delivery, we cannot offer any compensation.

3. As the importer you hold sole legal responsibility for responding to questions about imported goods delivered to yourself. Import duties, sales tax, and any other customs charges and fees, are your sole responsibility, as described in our terms and conditions. If a delivery fails because you do not respond in time to Customs communications, or you refuse to pay the applicable charges, we cannot offer any compensation.