Return & Exchange

Return & Exchange Policy

If you are not completely satisfied with your purchase, you can contact us for refund or exchange. You might have the possibility to return the products, have them replaced or obtain a refund. We will promptly notify you the instructions in order to carry out any procedure. After returning the goods or in any case in which a refund is needed, we will reimburse the amount paid by means of wire transfer and will give you notice of it by e-mail.

Right of Withdrawal

The Customer defined as “Consumer” (that is, a natural person, who purchases goods for purposes unrelated to business or professional activities) has right to withdraw from the contract without any penalties and without specifying the reason within 14 (fourteen days) from the date of delivery of the purchased product/s. To exercise the right of withdrawal, the Customer shall send a written notification by e-mail or by means of ordinary mail including: 

I) the expression of will to exercise the right to withdrawal; 

II) the information about the Products for which the Customer wants to exercise his/her right of withdrawal;

III) the order number issued at the moment of the purchase.

The Customer undertakes to return the Products at the address we provided within 14 (fourteen) working days from the date in which the will to exercise the right to withdrawal has been expressed.

The costs incurred for returning the Product are entirely charged to the Customer. The Products shall be returned via an insured courier service in order to be able to track the goods. 

We are not responsible for the reimbursement or compensation of any lost, stolen or damaged Product.

We will reimburse the whole cost of the Products returned by the Customer (delivery costs included), provided that they are in their original packaging and that they have not been used nor damaged. 

We shall promptly reimburse the Customer within and in any case no later than 14 (fourteen) days from the date of receipt of the withdrawal notification. Refunds will be carried out by the original card paid by customer. We will send a notification e-mail once the refund has been made.